How to access a
shared mailbox:
Prerequisite: An
access request must have been submitted to the IT Help Desk and completed.
Option 1: Office
365 Portal (best for students) –
1.)
Log in to the Office 365 portal as yourself
2.)
From your own email inbox, click your name/user
icon in the top, right corner
3.)
Choose “Open another mailbox…”
a.
4.)
Type the username of the mailbox you want to
open, then click “Open”
a.
5.)
The other mailbox will open in a new browser
window/tab and operate just like your own.
No other password is needed.
Option 2: Outlook
2016 or 2019 for Windows
1.)
Shared accounts will appear automatically
in your folder navigation pane within a few hours after being granted access
(under your own inbox). You may need to
click the “>” to expand the list. Occasionally
you may need to relaunch Outlook for the shared mailbox to appear.
a.
Option 3: Outlook
2016 or 2019 for Mac
1.)
Go to the “Outlook” menu and select “Preferences…”
a.
2.)
Go to the “Accounts” preferences
a.
3.)
In the accounts
preference window, click “Advanced…”
a.
4.)
Click the “Delegates” tab, then under the
“People I am a delegate for:” section, click the “+” and add the name of the
shared mailbox you want to add, then click “OK.” You may close the preferences and the shared
mailbox will then appear in your folder navigation panel under your own inbox.
a.
