UNITY VOICE MAIL SYSTEM
ACCESSING VOICE MAIL FROM YOUR PHONE
(1) Dial extension 4800 OR press the Messages soft key
(2) Enter your pin (password) followed by #
Initial Login:
The system will prompt for a password, which is 1570372 followed by #. When entered correctly, you will be guided through a tutorial or enrollment. You must complete the tutorial, or you will be presented with it each time you enter voice mail!
ACCESSING VOICE MAIL FROM ANOTHER PHONE:
(1) Press Messages key followed by the * key.
(2) When prompted for your ID, enter your 4-digit extension/mailbox number, followed by #
(3) Enter your password when prompted to enter your pin, followed by #
When calling from outside the system, you can call your own number (570-372-XXXX), press * when you hear your greeting, then log into your mailbox.
MAIN MENU
(1) MESSAGE OPTIONS
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During a message:
(1) restart message
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(6)
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fast playback
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(2) save
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(7)
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rewind message
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(3) delete
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(8)
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pause/resume
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(4) slow playback
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(9)
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fast forward
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(5) change volume
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#
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fast forward to end
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## skip message, save as is
After a message:
(1) replay message (5) forward message
(2) save/restore (6) *save as new/restore
(3) delete (7) rewind message
(4) reply (8) deliver email or fax
(42) reply to all (9) play message properties
(44) call the subscriber
# save as is
(2) SEND A MESSAGE:
Address and record message:
(1) urgent (6) re-record
(2) return receipt (7) add to recording
(3) private (#) send message
(4) future delivery (91) add name
(5) review recording (92) hear all names
(4) CHANGE REFERENCES
Set-Up Options:
(1) greetings
(2) message settings
(3) personal settings
(4) call transfer
0 HELP * CANCEL/BACK-UP
Manage VoiceMail By Phone AND in Outlook
Voice Mail notifications will be received in Outlook:
(1)DO NOT DELETE OUTLOOK NOTIFICATIONS PRIOR TO LISTENING TO MESSAGES. If you delete the email notification, it will also delete the voice mail.
(2)These notifications will appear in your inbox with “Unity Messaging Service” as the sender. Do not move them into another folder or you will not be able to access the voice mail from your voicemail.
(3)When you open the voicemail notification in your email, the message light on your phone will turn off. If you mark the notification as “unread”, after opening it in your email, the message light on your phone will re-light.
(4)Voicemail notifications in your email can be quite large and they do count against your mailbox size.
(5)If you accidentally delete an email, and you did not yet listen to your voicemail, you may go into your DELETED ITEMS and move it back into your Inbox.
(6)If the voicemail is from off campus, name and phone number will comprise the email header, unless the caller has blocked their number from being identified.
(7)If you delete a voicemail properly through your telephone, it will NOT be in Outlook anywhere.
(8)If you use “Auto Preview” and click on the email notification of voicemail, it is considered read and the message waiting light on the phone will be turned off.
(9)If you have listened to a Voicemail on your phone and you wish to keep it as new, so that the red light remains lit, you must press “6” after the message has finished playing. If you simply press “2” to save it, the light is turned off.
* save as new means the message waiting light will remain lit. Merely saving the message turns the light off.
Once heard and deleted in voice mail, messages will be deleted in email automatically.