Please visit https://passwordreset.microsoftonline.com to use the SU Password Station. This can also be found on the main Microsoft login page (https://portal.office.com) and selecting the “Can’t Access Your Account” link. This is a self-service page where you can reset your own password, even if it’s expired, simply by sending a security code to your pre-registered cell phone number or non-SU email account. This is the only site you should trust for password resets. Be cautious of phishing (scamming/fraudulent) spam messages asking for your password (some of them appear to be authentic, claiming to be from “helpdesk” or “administrator”). IT will never ask you for your password unless it is in regards to a service request that you initiated.
If you wish to update the cell phone number or alternate email address used for the password reset system (and the multi-factor authentication system), you can update these here: http://aka.ms/ssprsetup. If you cannot access your account and the phone # and/or alternate email address used for the password reset system is no longer valid, you will need to open an IT service request. You can do so in person at the IT Help Desk in the lower level of Seibert Hall, where you will be required to show photo ID. Alternatively, you can open a service request by emailing helpdesk@susqu.edu. We will request certain verification information to update your account information.