How do I reset/ update my Voicemail Pin?

You must know your existing pin number in order to reset your pin. If you do not remember your pin, please contact the IT Help Desk at (570)-372-4502 or helpdesk@susqu.edu to reset your pin.

1. Access the Voice mail System
   Dial extension 4800 OR press the Messages soft key 
   Enter your current pin (password) followed by #
   If this is your first time accessing the system, use the default pin of 1570372

2. Press (4) - Setup Options
3. Press (3) - Preferences
4. Press (1) - Change Pin
5. Follow the prompts to update your pin number.

PINs can contain digits (0-9) only. A non-trivial PIN meets the following criteria:

• Must not use the same number more than two times consecutively.
• Must not repeat or include the user extension, mailbox, or the reverse of the user extension or mailbox.
• Must contain three different numbers. For example, a PIN such as 121212 is trivial.
• Must not match the numeric representation (that is, dial by name) for the first or last name of the user.
• Must not contain groups of repeated digits, such as 408408, or patterns that are dialed in a straight line on a keypad, such as 2580, 159, or 753.