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All University Owned Mac computers have an application called Self Service. This application allows you to install and update common software titles and printers without the need for contacting the IT Help Desk.
How do I install or update software through Self Service?
- Navigate to the Self-Service icon on your computer. This can be found on either the dock or in the Applications folder.
The Self-Service Icon will either look like the Susquehanna Winged S or a colorful square like the ones below:
- Select “Applications” from the side menu under Browse
- Scroll through the list to the application you would like to download or update
Please be aware that only applications compatible with your Operating System and Mac model are shown.
- Once you find your desired application, click the “Install” button below the title to start the installation process.
If you are updating an application, the button will say “Reinstall”. Click that to run the update.
You can also click a software title to learn more about the software
- That’s it! Once the installation is complete, the install button will say “reinstall” and the application will appear in your applications folder. If an application will require you to restart, you will be prompted that a restart is required in order to finish updating or installing applications.
How often are Self Service software packages updated?
Many of the software packages are updated continuously when the developer releases a new version so you can always get the latest version.
Some of the titles (such as the Adobe Creative Cloud) require preparation from IT (usually due to licensing) for it to be usable with self-service. These packages are updated annually during the image building and refresh time in the late spring/ early summer. If you need a package updated sooner, please contact the IT Help Desk for assistance.
How do SU Faculty and Staff Request Software to be added.
Faculty and Staff may request software to be added to our Self-Service portal through the request form available on Team Dynamix.
Please note that only software titles that will be used by multiple SU employees or require regular updates will be added to Self Service. All other software installation or update requests should be sent to the IT Help Desk, who will schedule an appointment to perform the installation or update.
How do I install Adobe Applications (such as Acrobat Pro or Photoshop)?
Any Adobe Creative Cloud applications will need to be installed from the Creative Cloud app instead of Self Service. The Creative Cloud application can be found in the Applications folder in Finder:
Please refer to the Knowledge Base Article for installing Adobe Creative Cloud applications for more assistance.