Services A-Z (48)

# Symbols A B C D E F G H I J K L M N O P Q R S T U V W X Y Z

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0365 Groups/Microsoft Teams

Request a new Group/Microsoft Team

A

Adobe Creative Cloud Account

Staff members who need access to the Adobe Creative Cloud applications to fulfill the duties of their job can submit a request here.

Ask a Question or Request Training

IT can answer questions you have about classroom technology, as well as provide training on how to use it.

B

Blackboard - Learning Management System

C

Cable TV

Request help or report an issue regarding cable TV on campus.

Cameras & Monitoring

Report an issue or request assistance with campus surveillance camera systems.

Cisco Jabber

Colleague

Connect a Media/Gaming/IoT Device

Request assistance connecting your Smart TV, Amazon Alexa, Xbox, or other smart devices to the network here. At this time, Google devices (Chromecast & Google Home) are unsupported.

Connect a Phone/Tablet/Mobile Device

Request assistance connecting your phone, tablet, or other mobile devices to the network here.

Cost Center Updates

Print jobs can be charged to a departmental budget.

D

Data Jack Assessment & Activation

Request activation of an ethernet jack in your building, office, or residence hall. Ethernet access is not available in all locations on campus. The activation of ethernet jacks in residence halls is subject to a $100 activation fee per academic year.

E

Email & Calendar Help Request

Request support for general email and calendar issues.

Equipment Loan Request

Request to borrow various technology items for short term use (14 days or less).

H

Hardware Support

IT can help to diagnose hardware issues and provide recommendations for repair.

Hardware Support

Report a hardware issue for an SU IT asset.

K

Kaltura - Lecture Capture

L

LinkedIn Learning

M

Microsoft Stream

Multi-factor Authentication (MFA) Reset Request

Multi-Factor Authentication (MFA) helps safeguard access to data and applications while maintaining simplicity for users. If your phone number has changed, you are using a new device, or if you are traveling internationally, we can help you get back into your account.

Multi-function Printer (MFP) Problem

Report a problem with a campus MFP, including error messages, jamming, poor print quality, etc.

mySU

Request assistance or report a problem with mySU.

O

Office Technology Move/Return Request

Moving offices? We can help get your computer, phone, and accessories setup again.
Need to return office equipment? Let us pick it up.

OneDrive

P

Password Reset

You can reset your SU account password using Microsoft's self-service password reset portal.

R

Refund

Students can request a refund in the event of an unsuccessful print job.

Report Classroom Technology Issue

Request Assistance with a Guest Account (SU-Guest)

Visitors can create their own guest account by connecting to the SU-Guest wireless network and completing the form. If you need assistance, submit a request here.

Request Help

Request Help

Don't see what you need? Submit a request and we'll get it to the right place.

Request Help

Request Help with Digital Signage

Request or Renew a Premium Guest WiFi Account

Premium Guest WiFi is offered to family members of faculty/staff, as well as those with a gym membership. This service is for those who require long term access to the SU wireless network but do not have an SU email address.

Request Software Installation

We can help install approved free or SU licensed software on your university computer.

Request Support for a Campus Event

If you need equipment or require IT support for an event, submit a request here.

RightFax

Get help sending a fax with RightFax - our fax server solution that replaces physical fax machines.

S

Scan to Email

Request assistance with scan to email or request a new scan to email shortcut.

Shared Mailboxes (Generic/Club)

This form should be completed by faculty and staff advisors only.

Shared Network Drive

Request access to a shared network drive. This form should be completed by supervisors only.

SharePoint

Request a new SharePoint site or request changes to an existing site.

Software Support

IT can help diagnose and repair issues related to software and your computer's operating system.

Software Support

Report a software issue for an SU IT asset.

Speed Dial Button Updates

Submit a request to add, remove, or update the speed dial buttons on your office phone.

Submit a Ticket for Assistance with Enterprise Applications

If you need assistance with a specific SU enterprise application, submit a ticket here.

T

Technology Purchase

Request to purchase hardware, software, accessories, and other technology items.
Request to purchase an approved tablet with PDA funds.

V

Voicemail PIN Reset

If you forgot your Voicemail PIN, we can reset it for you.

W

WordPress

Z

Zoom