You must know your existing pin number in order to reset your pin. If you do not remember your pin, please contact the IT Help Desk at (570)-372-4502 or helpdesk@susqu.edu to reset your pin.
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Access the Voice mail System
Dial extension 4800 OR press the Messages soft key
Enter your current pin (password) followed by #
If this is your first time accessing the system, use the default pin of 1570372
- Press (4) - Setup Options
- Press (3) - Preferences
- Press (1) - Change Pin
- Follow the prompts to update your pin number.
PINs can contain digits (0-9) only. A non-trivial PIN meets the following criteria:
- Must not use the same number more than two times consecutively.
- Must not repeat or include the user extension, mailbox, or the reverse of the user extension or mailbox.
- Must contain three different numbers. For example, a PIN such as 121212 is trivial.
- Must not match the numeric representation (that is, dial by name) for the first or last name of the user.
- Must not contain groups of repeated digits, such as 408408, or patterns that are dialed in a straight line on a keypad, such as 2580, 159, or 753.