How to Send an
Email from a Delegated Account in Outlook
About: If you have been delegated access to someone
else’s email account (or a generic dept / organization account), you can send
an email as that person from Microsoft Outlook.
When you email a message as someone else in Outlook, the
email message you send will appear in your personal Sent Items folder
and will not appear in the Sent Items folder of the person from whose account
you sent the email.
Prerequisite: You can only send email from a shared
account that you already have access to.
If you do not yet have access, the account owner will need to submit a
request to the IT Help Desk for you to have delegate access to the shared
account (for generic departmental accounts, this can be your director or dept chair
– for student orgs, this would be your faculty/staff advisor).
If you use Outlook on the Web from the Office 365 portal:
- Open a
new email message.
2.
In the compose window, select 
> Show From to see the From line.
3.
Select From and
choose which email address you want to use.
If you use Outlook 2016/2019/365 for Windows Desktop:
- Open a
new email message.
- Click
the Options tab.
- In the
“Show Fields” group, select “From.” The “From” field will appear above the
“To” and “Cc” fields at the top of your email message.
- Click
the [From] button and select “Other Email Address.”
- Enter
the full email address in the blank or search for the email address by
clicking [From…]. You will only be able to send emails from an email
account that you have been given delegate access to.
- Click
[OK].
- Enter
the rest of your email information and click [Send].
If you use Outlook 2016/2019/365 for Mac Desktop:
1.
You must first add the shared account to Outlook
for Mac. Go to the “Outlook” menu and
select “Preferences…”
2.
Go to the “Accounts” preferences
3.
In the accounts
preference window, click “Advanced…”
4.
Click the “Delegates” tab, then under the
“People I am a delegate for:” section, click the “+” and add the name of the
shared mailbox you want to add, then click “OK.” You may close the preferences and the shared mailbox
will then appear in your folder navigation panel under your own inbox.
5.
Open a new mail message – the “From” box is now
a dropdown box, where you can select any shared account you have configured:
